Privacy Policy

P8TCARE Mobile Application and Digital Platforms Privacy Policy and Terms of Use

Effective from March 1st, 2026

Preamble

P8TCARE provides digital tools for monitoring animal well-being and facilitating exchanges with professionals.

ARTICLE 1: Purpose

These general terms of use (hereinafter "TOS") aim to define the rules governing the use of the "P8TCARE" digital solutions (hereinafter "the Application"), the "P8TCARE.com" website, and the P8TCARE professional platforms. These services are published by the company P8TCARE SAS (hereinafter "the Publisher").

Any registration or use of P8TCARE implies unreserved and unrestricted acceptance of these TOS by the user. Acceptance is explicitly manifested by the fact that each user checks the box "I acknowledge having read and understood the TOS and I accept them" during their registration or simple consultation. In case of refusal or reservations concerning these TOS, the user must refrain from any use, even partial or temporary, of P8TCARE solutions.

The Publisher reserves the right to unilaterally modify the content of these TOS at any time.

ARTICLE 2: Access and Registration Conditions for the Application

2.1 Legal Capacity P8TCARE solutions and all its services and/or functionalities are accessible to:

Any natural person of legal age and capable of legally entering into a commitment under these TOS.

Minor natural persons or those without full legal capacity may access P8TCARE and its services only with the authorization of their legal representative.

Any legal entity acting through a natural person duly authorized to contract in its name and on its behalf.

2.2 Application and Services Intended for Non-Commercial Use

The Application, the website, the professional platforms, and all the free services that compose them are primarily designed as a free service for individuals and are not intended for commercial use by the user. This means that any use must not, directly or indirectly, generate a remunerated activity for the user who would exploit all or part of the free services of P8TCARE in any sector of activity, industrial or commercial.

However, this does not prevent a professional or any person mandated by them from using the services and functionalities offered free of charge to improve communication with their clients, enhance their expertise, build customer loyalty, and promote their establishment, provided that they do not commercially exploit the said services and functionalities provided by P8TCARE.

2.3 Registration with P8TCARE

Mandatory Registration: Access to services requires completing the registration form; incomplete entries will not be validated.

Accuracy of Information: Users guarantee that all account information is accurate, sincere, and kept up-to-date.

Account Responsibility: Access credentials are personal and confidential; the User is solely liable for any activity or fraudulent use of their Account.

Data Sharing: Users may share pet profiles with third parties, provided those contacts also maintain a registered P8TCARE account.

Breach Notification: Any unauthorized use or security breach must be reported immediately to the Publisher, who reserves the right to delete compromised accounts.

ARTICLE 3: Description of Access and Services

3.1 Access to the Application

Requirements & Costs: Access requires compliance with Article 2 and a functional internet connection; all hardware and connection costs remain the User's sole responsibility.

Updates: The Publisher may update or modify P8TCARE at any time without notice to improve features or security. Users are encouraged to always use the most recent version.

Limitation of Liability: P8TCARE is not liable for service interruptions, server malfunctions, or downtime due to maintenance or force majeure. No compensation, indemnity, or refunds will be provided for any lack of availability.

3.2 Description of Services

Before any download and account opening, in accordance with the provisions of Article L111-1 of the Consumer Code, the user can become aware of the main services and functionalities of the Application and the professional platforms either on the P8TCARE.com website or via the descriptions available on the "Apple Store" and "Google Play Store" platforms.

All P8TCARE services and functionalities are provided in the form and with the technical means that the Publisher deems most appropriate. The Publisher reserves the right to modify or remove features to improve the service.

The user has access to the following main features, depending on their subscriptions:

Entry, modification, updating, and saving of the main characteristics of their animal(s): Name, photo, species, breed, coat color, sex, date of birth, identification number, etc.

Entry, modification, updating, and saving of health records, care solutions, appointments, notes, photos, recordings.

Notification to be informed of important actions or information.

Health Analysis

Direct contact with professionals and shared health data, upon activation and validation.

The acceptance of these terms of service is therefore automatically linked to the user's acceptance of the presence of selected advertising content, the importance and frequency of which are determined by the Publisher. Finally, the absence of advertising content in the Application at a given time does not constitute a waiver by the Publisher to display it later.

P8TCARE solutions are NOT medical devices and do not provide veterinary diagnostic or clinical decisions.

ARTICLE 4: User Obligations

Without prejudice to the other obligations provided for herein, the user undertakes to comply with the following obligations.

4.1 Public Order

In their use of P8TCARE services, the user undertakes to comply with the laws and regulations in force and not to infringe the rights of third parties or public order.

4.2 Use of Services and Functionalities

The user acknowledges having sufficient knowledge of the characteristics and constraints, particularly technical ones, of the P8TCARE functionalities and services, and is solely responsible for their use. If the expected result of a functionality by the user does not correspond to their expectations, the responsibility lies entirely with the user. The Publisher does not commit to any compensation, of any nature whatsoever, for the consequences or damages resulting from an erroneous or inaccurate result of a functionality.

The user, whether an individual or a professional, acknowledges using the Application and other digital media under their full and entire responsibility, whatever the nature of the direct or indirect damage or consequence of their use. The user also acknowledges that the free services and functionalities of P8TCARE offer a complementary, and not alternative, solution for monitoring the health of their companion animal(s). These services cannot replace other means they might have to achieve the same goal. Similarly, the user acknowledges not being able to invoke a "loss of chance" in case of a health problem of their animal(s) resulting from a use, whether compliant or not, of P8TCARE.

P8TCARE solutions are NOT medical devices and do not provide veterinary diagnostic or clinical decisions.

4.3 Dissemination of Profiles and Sharing with Other Users (Individuals and/or Professionals)

The user is solely responsible for the use of the Application's functionalities and services, and in particular for the exchanges, relationships, or sharing they may initiate with other users. It is their responsibility to exercise prudence and discernment in all their relationships, exchanges, sharing, or communications with third parties. Finally, they undertake to respect the usual rules of politeness and courtesy in their exchanges.

4.4 Contents of the Application and Professional Platforms

The user, whether an individual or a professional, is solely responsible for the content of any nature (textual, graphic, audio, or other) that they use in P8TCARE and that they may wish to share with the people of their choice. Any user undertakes to immediately report to the Publisher the presence of any inappropriate content (as defined hereafter) that may have been shared with them by another user. The user also guarantees that they have all the necessary rights and authorizations for the use on their behalf or the dissemination to their contacts of the content present in P8TCARE.

4.5 Illegal or Inappropriate Content

The user undertakes that the said content is lawful, does not harm public order, morality, or the rights of third parties, does not infringe any legislative or regulatory provision, and more generally, is in no way likely to engage the civil or criminal liability of the Publisher.

In particular, and without this list being exhaustive, the user is formally prohibited from using and disseminating via the Application or the professional platforms the following content:

Pornographic, obscene, indecent, shocking, or unsuitable for a family audience.

Defamatory, abusive, violent, racist, xenophobic, or revisionist.

Counterfeiting.

Infringing the image and reputation of a third party.

False, deceptive, or proposing or promoting illegal, fraudulent, or deceptive activities.

Harmful to the computer systems of third parties or the Publisher (viruses, worms, Trojan horses, etc.).

Degrading to the animal condition, explicitly expressing animal suffering, conveying hatred or violence towards animals, or promoting questionable or scientifically disapproved theories.

Commercial in nature for products or services of any nature whatsoever aimed at promoting their own interests or those of a third party, advertising, laudatory, prospective, or promotional.

Religious, sectarian, related to personal development, or intended for the mental or physical conditioning of a third party.

ARTICLE 5: Liability and Guarantee

5.1 Publisher's Liability

The Publisher does not guarantee that the solutions are free from defects, errors, or omissions. The same applies to all planned programming for notifications, alerts, or reminders that the user may benefit from and whose use they manage themselves. All this information and programming of reminders or notifications are given for indicative purposes only and have no contractual value.

The Publisher therefore cannot be held responsible and cannot be required to compensate for direct or indirect damages resulting from the use and interpretation of the information and programming contained in P8TCARE, nor for their unavailability for any reason whatsoever. The Publisher cannot be held responsible for any damage resulting from the loss, alteration, or inappropriate or fraudulent use of data during their entry, storage, or transmission to third parties. It also declines all responsibility in case of accidental transmission of viruses or other harmful elements, as well as for the attitude or behavior of a user towards a third party.

Finally, the Publisher assumes no responsibility in case of impossibility of access to the Application and other P8TCARE digital media, misuse of the Application or professional platforms, saturation of Internet access, possible malfunctions of the user's mobile device, in case of force majeure or events beyond its control.

P8TCARE solutions are NOT medical devices and do not provide veterinary diagnostic or clinical decisions.

5.2 User Guarantee

The user guarantees the Publisher against all complaints, claims, actions, and/or demands of any nature whatsoever that the Publisher may suffer due to the user's violation of any of their obligations under these TOS. The user undertakes to indemnify the Publisher for any prejudice it may suffer and to reimburse it for all costs, charges, and/or convictions it may have to bear as a result.

ARTICLE 6: Intellectual Property

6.1 Publisher's Intellectual Property

All trademarks, logos, signs, as well as all content of the application such as software, structures, infrastructures, databases, texts, images, visuals, animations, etc., are protected by the Intellectual Property Code and copyright. In particular, the P8TCARE brand is a registered trademark by the Publisher. Any representation and/or reproduction and/or partial or total exploitation of this trademark, of any nature whatsoever, is strictly prohibited.

The user must request prior written authorization from the Publisher for any reproduction, publication, or copy of the various contents, even partial. They also undertake to use the content of the site in a strictly private setting; any use for commercial, promotional, and/or advertising purposes is prohibited. Any total or partial representation, any disassembly, decompilation, decryption, extraction, reuse, copy, and more generally any act of reproduction, representation, dissemination, or exploitation of any of these elements, by any process whatsoever, without the express authorization of the Publisher, is strictly prohibited and would constitute an infringement sanctioned by article L 335-2 and following of the Intellectual Property Code, which may lead to legal proceedings.

Finally, it is recalled, in accordance with article L122-5 of the Intellectual Property Code, that the user who reproduces, copies, or publishes the protected content of an author with their authorization, must also specify the name and source.

It is also specified that the Publisher applies a personal data protection policy and respects GDPR dispositions with regards to personal data.

ARTICLE 7: Prohibited Behaviors, Unsubscription, Sanctions for Breaches

7.1 Prohibited Behaviors

It is recalled beforehand that the user undertakes that no content they use in P8TCARE can fall under the prohibitions defined in article 4.4. Furthermore, they undertake to immediately report to the Publisher any content of this nature that they may discover during data sharing with a third party.

Furthermore, it is strictly forbidden to use P8TCARE services and functionalities for the following purposes:

The exercise of illegal, fraudulent activities or activities infringing the rights or security of third parties.

Any activity that could harm or infringe, directly or indirectly, the safety or health of animals.

Infringement of public order or violation of current laws and regulations.

Intrusion into the computer system of a third party or any activity likely to harm, control, interfere with, or intercept all or part of the computer system of a third party, violate its integrity or security.

Sending unsolicited messages, emails, and/or commercial prospecting or solicitation.

Assistance or incitement, in any form whatsoever, to one or more acts and activities described above.

More generally, any practice diverting services and access to content for purposes other than those for which they were designed.

It is then forbidden for any user to copy and/or divert for their own purposes or those of third parties the concept, services, functionalities, technologies, all or part of the data, or any other element present in the Application or the Publisher's other media.

It is also strictly forbidden:

Any behavior likely to interrupt, suspend, slow down, or prevent the continuity of services or functionalities.

Any intrusion or attempted intrusion into P8TCARE systems.

Any diversion of P8TCARE system resources.

Any action likely to impose a disproportionate load on the latter's infrastructures.

Any infringement of security and authentication measures.

Any act likely to harm the financial, commercial, or moral rights and interests of the Application and the Publisher or other users.

Any breach of these General Terms.

Finally, it is strictly forbidden to monetize, sell, or concede all or part of the access to the Application, other media, or functionalities, as well as the information or data produced by the Publisher. The use of the Application and other media provided free of charge by the Publisher by professionals therefore cannot be the subject of any financial or commercial transaction with their clients, under penalty of prosecution.

7.2 Unsubscription

Any user may at any time and at their convenience unsubscribe and/or delete their access account from the "unsubscription – account deletion" sections made available to them in P8TCARE. This measure is effective after a reasonable period, but may be slowed down for reasons of maintenance, network saturation, or force majeure.

In the event of non-compliance with these TOS, the Publisher reserves the right to suspend or even permanently close the user account after notification by email to the user's registration address, with or without notice at the Publisher's discretion, if this notification remains without effect. This provision does not exclude the Publisher's ability to prosecute a user for wrongful conduct under these provisions.

After unsubscribing, P8TCARE keeps the account in data storage for 30 days, after which it will be anonymized and all personal data will be deleted. After 30 days, a user will not be able to reclaim his/her account or data.

7.3 Sanctions for Breaches

In the event of a breach of one of the provisions of these TOS, or more generally, an infringement of the laws and regulations in force by a user, the Publisher reserves the right to take any measure it deems useful and in particular:

To delete any content deemed inappropriate, shared or not, in whole or in part.

To publish an information or alert message for the user(s).

To temporarily or permanently suspend access to the services and functionalities of the user(s) directly or indirectly linked to the breaches and/or infringements found, after sending a message and/or email with or without notice at the Publisher's discretion, if it remains without effect.

To warn any competent authority, cooperate with them, and provide all useful information for the search and repression of fraudulent, illegal, or illicit activities.

To initiate any legal action in order to obtain compensation for the damages suffered.

ARTICLE 8: Authorization for Dissemination

For its operation, P8TCARE needs to collect, process, and disseminate the data entered by users in the registered pet profiles. The objective is notably to improve the relevance of the proposed services and functionalities, to establish anonymized collective data, to classify and archive this data for processing, to edit lists, maps, or to produce studies for intellectual, informative, or commercial exploitation purposes.

In this objective, all data (excluding user personal data) are declared free for dissemination by the Publisher, according to the form, means, frequency, and medium that the latter will have defined, and notably:

To other users for didactic, informative, promotional, or as a pedagogical or commercial example.

To other media produced by the Publisher, notably the platforms intended for professionals, the P8TCARE.com website, the Publisher's back-office support for testimonial, information, promotion, or commercial purposes.

It is recalled here that this provision remains anonymized and is not to be confused with the authorization of access, viewing, and data sharing that the user can grant to professionals on the platforms.

To any other public or professional dissemination medium that the Publisher may be led to use for the information, promotion, or activity of the publishing company.

For Scientific and Medical research purposes and improving P8TCARE services performances

ARTICLE 9: Personal Data

P8TCARE has established a personal data protection policy.

ARTICLE 10: Language, Applicable Law, and Jurisdiction

10.1 Language

These TOS are drafted in French. In case of translation into one or more other languages, the French version will be considered the reference in case of contradiction, dispute, or imprecision on the meaning of a term, expression, or provision.

10.2 Applicable Law

These TOS are governed by French law.

10.3 Jurisdiction

In the absence of amicable resolution of a dispute concerning the application of these TOS, the French courts closest to the Publisher's headquarters will have sole jurisdiction.

ARTICLE 11: Mediation and Contact

11.1 Mediation

The user has the right to free recourse to a consumer mediator to attempt to amicably resolve any dispute or contestation relating to the execution of these TOS, under the conditions provided for in articles L611-1 and following and R612-1 and following of the Consumer Code.

11.2 Contacts

Any question concerning these TOS can be addressed to the Publisher:

By postal mail to the P8TCARE headquarters: 15 rue de Huningue, 68300 Saint-Louis, France.

By email: contact@p8tcare.com.

ARTICLE 12: Updates and Modifications

The Publisher reserves the right, without notice, to update and/or modify these general terms of use without restriction and at any time. The validity of these modifications is automatic and immediate. Only the last version, identified by the date inscribed on the first page of the TOS, is considered valid by the Publisher, which the user accepts without restriction or reservation.

ARTICLE 13: Cookies Policy

Function: Cookies are anonymous trackers installed to facilitate navigation, remember credentials, and optimize platform performance.

Data Security: These files do not contain personal data and use randomly generated identifiers to ensure anonymity.

Consent: Acceptance of these TOS constitutes consent to the use of cookies.

Management: Users may disable cookies via their browser settings; however, doing so may restrict access to certain services or functionalities.

ARTICLE 14: Device Permissions

To fully benefit from the features and services offered by the P8TCARE application, certain permissions on your mobile device may be requested. The access is strictly limited to the purposes described below:

Camera and Photo/Media Access: Access to your device's camera and photo library is required to allow you to capture new images or select existing photos to associate with your pet's profile (Pet Profile), medical records, health related pictures, or other content within the app. This is essential for maintaining a complete and visual health record.

Microphone Access: Microphone access may be requested for future features, such as recording voice notes related to a health event or consultation report. This is designed to enhance the precision of tracking your pet's health information.

Sensors (e.g., GPS/Location): Access to sensors (GPS) is needed to offer localized or monitoring services, such as searching for veterinary establishments or pet-related professionals near you, or measuring health parameters. Location data is only used to provide these services and is not permanently tracked or shared without your explicit consent.

ARTICLE 15: Digital Creation and Web Hosting

All digital creation of the P8TCARE application, professional web platforms, and the P8TCARE.com website is provided by the P8TCARE company.

P8TCARE, SAS with a capital of 22,000 euros, registered under number 944 045 152, located 15 rue de Huningue, 68300 Saint-Louis, France.

contact : info@p8tcare.com